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Privacy Policy

RBNeurozyme Medics Private Limited is committed to protecting the privacy of its customers. This policy outlines how we collect, use, and protect your personal information when you use our website, contact us, or place an order.

1. Information We Collect

We collect only the information necessary to process your orders and provide support. This may include:

  • Name

  • Contact number

  • Email address

  • Delivery address

  • Payment confirmation details (e.g., UPI reference number, transaction screenshot)

  • Prescription (only if required for specific products)

  • Communication history via WhatsApp, phone calls, or email

We do not collect or store your debit or credit card details.

2. How We Use Your Information

Your information is used only for the following purposes:

  • To confirm and process your order

  • To arrange product delivery

  • To send payment and shipping updates

  • To respond to your queries

  • To maintain internal records as required by law

  • To share future product information if you have consented

We do not sell or rent your data to any third party.

3. Legal Use of Data

We collect and use your information as permitted by applicable Indian laws for:

  • Fulfilling your product requests

  • Responding to legal obligations

  • Providing customer service

  • Improving our business processes

4. Data Security

We take reasonable precautions to ensure your data is secure. All personal data is stored in password-protected systems with restricted access. WhatsApp communication is end-to-end encrypted. No financial data is stored on our website or systems.

5. Data Sharing

We may share your delivery information with third-party logistics partners solely for order fulfillment. We do not share your personal or contact information with any unrelated third parties for marketing or promotional purposes.

6. Retention of Information

We retain your basic information such as order history and contact details only for record-keeping, accounting, and customer support purposes. You may request deletion of your information by writing to us at rbneurozymemedics@gmail.com.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct any inaccuracies in your data

  • Withdraw consent for future communication

  • Request deletion of your stored information

All such requests can be sent via email to our support address.

8. Contact Us

If you have any questions or concerns about our privacy practices, please contact:

RBNeurozyme Medics Private Limited
Address: 38, 1st Floor, Ashwini Layout, 2nd Main, Egipura, Bangalore, Karnataka, 560047
Phone: +91 9850549187
Email: rbneurozymemedics@gmail.com